Frequently Asked Questions and AnswersTo view the Frequently Asked Questions (FAQs), please click on the respective subject link.
I have received a bid package from Sure Roofing, and have a question about the proposed work.
It is important to us that you are absolutely sure of the contract’s terms before you sign. Our staff is obliged to explain, in very clear language, the descriptions of work and payment terms set forth within. If your question is of a legal nature, you are instead advised to consult an attorney licensed by the State Bar of California, and practiced in construction law.
What kind of services are included in the work?
See our Scope of Services.
I have received, reviewed, and agreed to the terms of the contract. I am ready to hire Sure Roofing. What’s next?
You should have two identical copies of the contract. Please sign and date both copies, then mail one copy to us. Retain the other copy for your records. When we receive our copy, you will be contacted by phone to make scheduling arrangements.
Can I make changes to the work set forth in my contract?
If we have received a signed contract from you, or if work is already under way, contact our staff to discuss the changes you wish to make.
If you have not yet mailed the contract, contact our staff to discuss the changes you wish to make. We will then revise and deliver to you a new contract reflecting those changes.
What are your estimating hours?
Our regular hours are weekdays from 10:00 AM to 4:00 PM. Appointments outside these hours can be arranged at request.
How much time does an estimate typically take?
On average, approximately 15-30 minutes. Commercial estimates may take longer, depending on the scope of work and the size of the property.
How much do you charge for estimates?
Estimates are provided at no charge.
Do you need to enter the building?
Provided the area to be serviced is accessible from the outside with a 30 ft. ladder, entrance is not required.
I am ready to schedule an estimate. Where do I begin?
Please call our office at (415)333-7663. Our staff is ready to assist you.
I have scheduled an estimate. Am I required to meet the estimator at the appointed time and place?
Your attendance is recommended, but not necessary (unless there are access issues). Take note, however, that the appointment is an opportunity for you to point out problem areas to us, and vice versa. We also believe in the importance of building a rapport with you sooner, rather than later.
The estimate is done. What’s next?
You can expect to receive by mail, within three to five business days, a bid packet containing a contract, photos, literature, and product samples.
What forms of payment does Sure Roofing accept?
We accept personal and business checks, money orders, cashiers checks, Visa™ , MasterCard™, and American Express™.
When are payments due?
Our residential contracts usually require a portion of the contract sum to be paid the moment work begins, and the remaining balance when the job is complete.
Commercial contracts are paid in phases, according to a set schedule. The schedule is determined by project milestones, such as material delivery, completion of a certain proportion of work, etc. We propose with each commercial bid submittal a detailed payment schedule.
Can you provide financing?
We regret that we are unable to provide financing. If you decide to hire us, you will be responsible for obtaining your own.
What is your lead time? That is, how much time will lapse between the time you receive my signed agreement, and the time work will actually begin?
Do confirm your project’s expected lead time with our staff, before signing your contract.
Our lead time during the summer season is approximately four to five weeks, for major projects (e.g., roofing and siding). Off-season lead times can range from one to three weeks. Minor work can usually be furnished within a few days’ time.
Can you provide an exact project start date?
We can schedule a mutually acceptable target start date. Take note that the actual start date is subject to change according to weather conditions, and our latent workload (i.e. projects scheduled to take place in advance of yours). It is reasonable to expect a delay of one day for each day that it rains between now and then. We also stress the challenges of accurately determining the time requirements of latent work; this is especially true at the height of the roofing season, when lead times are longest. Finally, higher scheduling priority is given to properties in need of immediate attention.
It stands to reason that the best we can do is provide a target start date now, and keep you informed, on a regular basis, of expected scheduling changes. We appreciate your understanding.
What is the delivery time for a roofing or siding project?
We usually complete residential roofing and siding work in one to three days. Projects outside San Francisco, or those having very specialized requirements, generally take longer. Again, please contact our staff directly to confirm delivery times.
My job is scheduled. What kind of preparations am I responsible for?
You may have been asked if we can make use of your driveway, if your project involves tear-off. Please ensure that it is available the day the job is scheduled to start. If the driveway is the only exit from a shared parking lot, it is especially important that the people who use the parking lot (e.g., tenants) are asked to move their vehicles elsewhere, before work commences.
Access to electricity may be requested, depending on the type of service that is being performed.
My project’s start date coincides with street cleaning! Is this a problem?
No. In fact, we prefer street cleaning days. When the street is vacant, we have more parking available.
What should I expect on the morning of the start date?
Big trucks, a host of tradesmen, and a lot of noise. Do not be alarmed – this is normal!
Please be advised that, despite our best efforts to keep the area clean, some dust and debris may be present while roof work is performed.
Is my presence at the property required when work begins?
It is very strongly recommended if you wish to be a satisfied customer. Although we take extra care to stage jobs in a way that minimizes disturbances to your property, your schedule, and your neighbors, sometimes we are faced with choices that we cannot make without your participation.
We usually resolve staging issues after the first half hour, at which point you can resume your regular day.
Must I be present throughout the entire duration of the job?
No. Most of our customers want to escape the noise.
My residential project is approaching completion. Will you clean up?
Removal of work-related debris is included in our Scope of Services. We go out of our way to remove all dust, debris – and especially stray nails – before we pack up for the day. In the unlikely event that we do miss a spot, we can send a cleanup crew at notice.